Collect and analyze customer data
Import feedback from all channels – or let us do a one-time analysis as a project.
Get the full picture
VoC Insights identifies recurring themes and trends in customer feedback.
Discover what really matters
See which issues impact customer satisfaction the most – and what customers value.
Turn insights into profitable actions
Concrete recommendations that help your team prioritize effectively.
Why choose VoC Insights?
This is how VoC Insights helps you understand and act.
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Faster decisions
Move from data to decisions in minutes instead of weeks.
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Prioritization that saves resources
Focus on what makes the biggest difference for customers.
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Flexible approach
Use as a SaaS platform or order a one-time analysis.
From insight to action in record time
VoC Insights helps you see not just what customers say – but what it means for your business. Get a clear view of which actions deliver the greatest impact, so you can act immediately.
- Identify exactly where the customer journey breaks down
- Receive prioritized recommendations
- Track progress and compare over time
Prioritization that makes a difference
With VoC Insights, you can quickly identify the issues that most affect the customer experience. Instead of drowning in data, you receive clear recommendations on where efforts will deliver the most value – saving both time and resources.
- Focus on the topics that matter most to customers
- Avoid wasting resources on low-priority problems
- Make decisions based on real customer data
Flexible ways of working
VoC Insights can be used both as a SaaS platform where you explore insights yourself – or as a one-time analysis where we do the work for you. Either way, you get a clear path from customer words to concrete actions.
- Choose between self-service or ready-made analysis
- Adapt the solution to your needs
- Get the same smart insights – whichever method you choose
From insight to action
With VoC Insights you gain insights that lead to action – understand customers better and save money along the way.
Time saved in analysis
Deeper customer understanding
Faster decisions
What makes VoC Insights unique
VoC Insights goes beyond analysis – our AI explains why things happen and suggests actions you can take immediately.
Deeper customer insights
AI analyzes reviews, survey responses and support tickets – and finds patterns that explain why customers act the way they do.
Faster analysis
Ask questions directly to your customer data via the AI chat and get clear answers in minutes – with analysis showing trends, patterns and prioritized actions.
Recommendations that drive action
The system translates insights into prioritized action proposals – so you know exactly what delivers the greatest impact.
Flexible use
Adapted to your needs – use as a SaaS platform or order a one-time analysis. The same smart AI engine powers both.