These terms govern the use of VoC Insights’ services and platforms. By using our solutions, you agree to the terms and commit to following them. The terms apply to all users, regardless of whether you represent a company or use our services in another capacity.
VoC Insights provides tools and analyses that help organizations better understand their customers. Our services may not be used for purposes that violate applicable laws or to distribute prohibited content. We reserve the right to update or amend these terms to ensure that the services maintain high quality and comply with current regulations.
As a user, you are responsible for ensuring that the information you provide is accurate and does not infringe upon the rights of third parties. In case of misuse of the services, such as data manipulation, unauthorized access, or use for competing purposes, access to the platform may be limited or terminated. Changes to the terms are always communicated through our official channels and take effect immediately upon publication.
At VoC Insights, we value your privacy and the protection of your personal data. When you use our services, we only collect the information necessary to deliver and improve our solutions. All data is processed in accordance with applicable laws, including GDPR, and is never used in ways that violate our customers’ trust.
Personal data may include contact information, usage data from our platform, and information you provide in connection with support or communication. We implement technical and organizational measures to ensure your data is handled securely and protected against unauthorized access or misuse.
By using VoC Insights, you agree to our privacy policy. If significant changes are made, we will inform our users in advance. If you have questions about how we handle personal data, you are always welcome to contact us directly.
To ensure safe and fair use of VoC Insights, we expect all users to handle the platform responsibly. Our services may only be used in accordance with applicable law and for their intended purpose – to analyze and extract insights from customer feedback.
As a user, you are responsible for ensuring that the information you share with us is accurate and does not contain prohibited or harmful content. You may not attempt to circumvent our security systems, share login details with unauthorized persons, or use the platform in ways that may harm us, our customers, or other users.
VoC Insights reserves the right to temporarily restrict or terminate accounts that violate these guidelines. We want to create a platform based on trust, security, and respect – and we expect all users to contribute to this.
All content published on VoC Insights’ platform and website – including text, graphics, logos, images, videos, analyses, and software – is protected by copyright laws and belongs to VoC Insights or our licensors.
The material may not be copied, distributed, modified, or used for commercial purposes without our written permission. Our services are created to deliver value to our customers, and we protect the proper use of the content.
By using VoC Insights, you agree to respect our intellectual property rights. This ensures that we can continue to develop and provide innovative solutions that help businesses understand and act on their customer insights.
To use VoC Insights’ platform, a valid account is required. When you register, you are responsible for ensuring that the information you provide is accurate and up to date. Your account is personal and may not be shared with unauthorized persons.
Billing is carried out according to the pricing model applicable at the time of your order. Unless otherwise stated, the service is billed monthly or annually in advance. All prices are stated excluding VAT unless explicitly stated otherwise.
By using VoC Insights, you agree to our terms for account management and billing. We reserve the right to change prices and billing terms with reasonable notice.
VoC Insights is not responsible for indirect damages, lost profits, lost data, or other consequential damages that may arise from the use of our services. Our liability is always limited to the amount you, as a customer, have paid for the service during the last twelve (12) months.
VoC Insights reserves the right to update, change, or discontinue parts of the service at any time. We always strive to inform about major changes in advance and with reasonable notice.
These terms are governed by Swedish law. Disputes arising in connection with the use of VoC Insights’ services shall primarily be resolved through dialogue between the parties. If a dispute cannot be resolved through negotiation, it will be decided by a Swedish court of law with the Stockholm District Court as the first instance.